Credit & Collection Management Seminar

Credit and Collection Management Seminar is a 2-day intensive course for managers, supervisors, account collection specialists, loan officers, loan processors, credit investigators, members of the credit committee and entrepreneurs who are engaged in extending financial services such as Lending Institutions, Rural Banks, Cooperative Banks, Credit Cooperatives and multi-purpose cooperatives with lending services. This will help participants refresh, revisit, and review, re-polish their skills and adopt systematic credit process and collection techniques/guides and ensure recovery of investments.

Training Course Objective:

The central objective of this course is to build-up groundwork of credit review progression, collection processes and techniques. This will allow the participants to understand what is credit risk management, what are the credit processes, when and how to set up valuation reserves to ensure sound credit management. The course also enables participants to set up recovery and remedial measures to recover investments in loans. Moreover, this serves as survival guide that walks around the dynamics of troubled firms/institutions from the perspective of providing methodology for success of credit and collections management.

Day 1

COURSE OUTLINE

Introduction to Credit Risk Management Credit Analysis Progression

A. Portfolio Quality

• Portfolio Mix
• Past Due Rate
• Valuation Reserve

 

B. Process Quality

• Target Market
• Credit Initiation and Analysis
• Loan Documentation and Disbursement
• Credit Administration and Document Management
• Problem Recognition

 

B. Organization and Staffing

• Organization and Deployment
• Coaching and Training

 

Loan Recovery Unit

Remedial Management

Normal Management

Organizational and Staffing

Credit Rating System

Day 2

• Collection Management
• Strategies to Speed up Collections
• Tips for Making Collection Calls that Get Results
• Past Due Collection Techniques
• The ABCs of Telephone Collections
• Account Collections Monitor (ACM)
• Payment Plan Negotiations
• Secrets for Writing Effective Collection Letters

Training Methodology
Lectures
Role Play
Movie Slides

Target Participants

• Business Owners
• Decision-Makers
• Managers
• Supervisors
• Loan Processors
• Loan Supervisors
• Account Collection Specialists (Collectors)
• Credit Investigators
• Officers and members of credit committee
• Company Internal Auditors
• Accountants/Bookkeepers